Privacy Policy

What we collect

We collect information in these categories:

• Identity and contact: Name, email, phone, shipping and billing address when you place an order or create an account.
• Equipment: Make, model, and year of equipment you own or are looking for (e.g., stored in your garage or used in searches). This helps us suggest compatible parts.
• Technical: IP address, browser type, device information, and how you use our site (pages viewed, search queries). We use cookies and similar technologies for session management and analytics.
• Account: If you sign in with email or a provider (e.g., Google), we receive the identifier and profile data provided by that service.

How we use your data

• Fulfillment: Process orders, send confirmations, ship parts, and handle returns.
• Security: Prevent fraud, protect accounts, and comply with legal obligations.
• Improvement: Analyze site usage to improve search, recommendations, and performance.
• Marketing (optional): With your consent, we may send promotional emails about parts, new products, or offers. You can opt out at any time.

AI and automated features

We use AI-powered tools to help you find parts (e.g., chat assistant, search, and recommendations). When you use these features, your queries and any images you upload may be processed by AI service providers under our contracts. We do not use your data to train third-party AI models. Chat history may be stored to improve our services and assist with follow-up support.

Third parties we work with

We share data only as needed with:

• Authentication: Clerk (account sign-in and management).
• Payments: Stripe (payment processing). Card details are handled by Stripe, not stored on our servers.
• Shipping: Carriers and logistics providers to fulfill and track deliveries.
• Analytics: Vercel Analytics (when deployed on Vercel) for performance and usage insights.

These providers have their own privacy policies and process data according to our instructions and applicable law.

Cookies and tracking

We use cookies for: keeping you signed in, remembering cart contents, and site analytics. You can control cookies through your browser settings. Some features (like staying signed in) require cookies to function. We do not use third-party advertising cookies or sell data for ad targeting.

How long we keep your information

We retain order and account data as long as your account is active or as needed for legal, tax, or operational purposes. Chat history may be retained to support follow-up. You can request deletion of your data (see "Your rights" below).

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict certain processing.

To exercise these rights, contact us at parts@clintontractor.net. For account-related requests, you can also use your account settings or sign-in provider. We will respond within the timeframes required by applicable law.

If you are in the EU, UK, or a jurisdiction with similar privacy laws, you may also have the right to lodge a complaint with your local data protection authority.

Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

Changes

We may update this policy from time to time. The "Last updated" date above indicates when the current version was posted. Material changes will be communicated via email or a notice on our site where appropriate.